Member Support
Get expert help with your service charge analysis and legal guidance
Contact Our Expert Team
Get personalized help from our leasehold specialists
Frequently Asked Questions
How long does the analysis take?
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Most analyses are completed within 2-4 hours. Complex cases with extensive documentation may take up to 24 hours. You'll receive updates on progress in your dashboard.
What if I disagree with the analysis results?
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Our experts can review any concerns you have about the analysis. Contact support with specific questions and we'll provide additional explanation or review if needed.
Can you help with tribunal applications?
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Yes! Premium members get full tribunal support including application assistance, evidence preparation, and hearing guidance. We can connect you with legal experts if needed.
What documents do I need to upload?
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Upload your service charge demand, annual accounts, invoices, lease document, and any correspondence. More documents provide better analysis - our AI can handle multiple years of data.
Is my data secure?
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Yes, all data is encrypted end-to-end and stored securely. We're GDPR compliant and never share your information. You can delete your data at any time from your account settings.
System Status
All systems operational
Analysis Engine
Online
Document Processing
Normal
Support Response
< 2 hours