How‑to • UK Leasehold

How the Property Tribunal Process Works

A clearer, visual map from evidence → application → hearing → decision → appeal.

England: FTT (Property) Wales: RPTW Scotland: Housing & Property Chamber
Hearing room
Process Flow (improved readability)
Property Tribunal Flow Eight-step flow from Gather Evidence to Appeal. 1. Gather Evidence Lease • demands • invoices • photos 2. Try to Resolve Write to landlord/agent 3. Apply to Tribunal Correct form + fee • send evidence 4. Case Management Directions • deadlines 5. Hearing In person/remote • informal 6. Decision Written reasons 7. Compliance Pay/refund/adjust 8. Appeal Permission required • deadlines

Tip: Keep a one‑page index of documents and diarise every direction date.

Journey at a Glance
1Gather Evidence
2Try to Resolve
3Apply to Tribunal
4Case Management
5Hearing
6Decision
7Compliance
8Appeal
Short, scannable steps with high contrast for dark mode.
Your To‑Do List
  1. Collect docs (lease, demands, accounts, invoices, s.20 notices).
  2. Write & request disclosure (summary of costs; inspection).
  3. File application (correct form + fee).
  4. Meet directions (statements, evidence, bundle).
  5. Attend hearing (clear 5–10 min summary).
  6. Read decision and implement outcome.
  7. Consider appeal if necessary (deadlines!).
Evidence That Helps
  • Your lease (charging & apportionment clauses).
  • Demands + year‑end accounts with explanations.
  • Invoices/quotes/contracts for works/services.
  • Section 20 documents (if major works).
  • Photos, issue logs, simple timeline.
  • Expert report (where quality/cost disputed).