Privacy Policy

Last updated: December 2024

ServiceCharges.AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services for analyzing UK leasehold service charges.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account or register for our services
• Upload documents for analysis
• Contact us for support
• Subscribe to our newsletter
• Use our chat functionality

This may include:

• Name and contact information (email address, phone number)
• Property and leasehold information
• Service charge documents and related financial information
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Pages visited and time spent on our site
• Device information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our service charge analysis services
• Process and analyze your service charge documents
• Communicate with you about our services
• Provide customer support
• Improve our website and services
• Comply with legal obligations
• Detect and prevent fraud or abuse

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and services
• Legal Compliance: When required by law, legal process, or to protect our rights
• Business Transfers: In connection with any merger, acquisition, or sale of assets
• Consent: With your explicit consent

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Your Rights

Under UK data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Object to processing
• Data portability
• Withdraw consent

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.