UK service charge tribunal statistics
Across 2,383 First-tier Tribunal service charge decisions from 2019–2026, 41.4% of the 12,898 individually challenged items were reduced or disallowed; where the tribunal made a reduction, the median cut was 47.3% (n=1,745 reductions with amounts stated). (n=12,898, as of 4 July 2026)
This is the statistics hub for ServiceCharges.AI's corpus of published First-tier Tribunal (Property Chamber) service charge decisions. Every figure below is computed directly from the tribunal's published decisions, carries its sample size, and is regenerated nightly as new decisions are published.
About these figures: Outcomes reflect disputes that reached the First-tier Tribunal, not portfolio-wide quality. Small samples are noisy; every figure links to the underlying decisions.
Outcomes by cost head
- Gardening & grounds — 41.9% reduced or disallowed (n=363, as of 4 July 2026)
- Cleaning — 41.5% reduced or disallowed (n=679, as of 4 July 2026)
- Staffing & concierge — 29.7% reduced or disallowed (n=219, as of 4 July 2026)
- Buildings insurance — 41.3% reduced or disallowed (n=1,224, as of 4 July 2026)
- Repairs & maintenance — 40.2% reduced or disallowed (n=1,691, as of 4 July 2026)
- Major works — 23.5% reduced or disallowed (n=1,488, as of 4 July 2026)
- Lifts — 18.3% reduced or disallowed (n=273, as of 4 July 2026)
- Management fees — 57.4% reduced or disallowed (n=1,266, as of 4 July 2026)
- Legal & professional costs — 52.6% reduced or disallowed (n=758, as of 4 July 2026)
- Reserve fund contributions — 39.7% reduced or disallowed (n=468, as of 4 July 2026)
- Administration charges — 66.7% reduced or disallowed (n=516, as of 4 July 2026)
- Utilities — 37.9% reduced or disallowed (n=659, as of 4 July 2026)
Orders & outcomes
- How often do leaseholders win at the FTT?
- Section 20C order outcomes
- Section 20ZA dispensation outcomes
- Year-by-year trends
By region
- Midlands — 160 decisions (n=888, as of 4 July 2026)
- Eastern — 266 decisions (n=1,498, as of 4 July 2026)
- Southern — 471 decisions (n=2,248, as of 4 July 2026)
- Northern — 299 decisions (n=1,339, as of 4 July 2026)
- London — 1,187 decisions (n=6,925, as of 4 July 2026)
Named records
Methodology
These statistics are computed from the published decisions of the First-tier Tribunal (Property Chamber) in service charge cases (case types LSC, LIS and LDC). Each decision is parsed into a structured record — the sums challenged, the sums allowed, the outcome per cost head, and the orders made — and the aggregates on this page are recomputed nightly in plain arithmetic from those records. No figure on this page is estimated, modelled or hand-typed; each carries its sample size. Current corpus: 2,383 decisions covering 12,898 individually disputed items, last updated 4 July 2026.
Read this before quoting: Outcomes reflect disputes that reached the First-tier Tribunal, not portfolio-wide quality. Small samples are noisy; every figure links to the underlying decisions.