How It Works

From upload to evidence-backed report in three steps

The free AI audit is the start of the process. Here's exactly what happens — and what your options are afterwards.

Upload your documents

Upload your latest service charge demand, the building's accounts (ideally the last 2–3 years) and your lease. The more we have, the more thorough the audit.

AI analysis

Our AI reads your documents and checks each charge against the Landlord and Tenant Act 1985 (Sections 18–19, reasonableness and consultation requirements), Section 20 consultation rules, and First-tier Tribunal precedent.

Get your report

You receive a report with a single headline figure — how much of your service charge looks challengeable — broken down line by line, with the reasoning and legal basis for each item, plus a recommended next step.

What happens next

Your report tells you where you stand. What you do with it is up to you.

Nothing challengeable

If your charges look reasonable, you'll know that too — with the evidence to back it up, and a baseline to compare against next year.

Challenge it yourself

If charges look challengeable, the Challenge Pack (£199, one-off) gives you AI-generated Section 21 information request letters, a correspondence sequence for raising the issue with your landlord or managing agent, and a First-tier Tribunal-ready evidence bundle if it goes that far.

Bring in a lawyer

For complex or high-value cases, we can refer you to a partner law firm — handing over a fully-prepared case file. We don't sell consultations or charge hourly rates ourselves.

The challenge process, step by step

If your report flags challengeable charges and you choose the Challenge Pack.

1. Information request

Many disputes start with a formal request for supporting invoices and documentation under Section 21 of the Landlord and Tenant Act 1985 — generated for you, ready to send.

2. Correspondence

A sequence of letters setting out which charges you're querying, why, and what response you expect — written to be clear, factual and non-confrontational.

3. Evidence bundle

If the dispute isn't resolved informally, your evidence bundle is structured and ready for a First-tier Tribunal application, with everything indexed and cross-referenced to the relevant law.

4. Self-representation support

Guidance on what to expect at tribunal and how to present your evidence — designed so you can represent yourself with confidence.

Keep paying while you dispute. Service charges should generally continue to be paid on time while a challenge is prepared or heard — withholding payment can put your lease at risk. This process is designed to work alongside continued payment, not instead of it.

Start with your free audit

Join the waitlist — no payment details needed.