HAV/24UG/LSC/2024/0509 — service charge decision
In HAV/24UG/LSC/2024/0509, decided 4 November 2025, the First-tier Tribunal considered 14 disputed service charge items at 10 Thornfield Green, Camberley, Surrey, GU17 9EY and reached a mixed result: 2 items were reduced or disallowed. Full decision on GOV.UK below.
Property: 10 Thornfield Green, Camberley, Surrey, GU17 9EY
Decision date: 4 November 2025
Full decision: Read on GOV.UK
Managing agent named in the decision: Sennen Property Management Limited.
What was challenged and what the tribunal decided
| Item | Demanded | Allowed | Outcome | Grounds |
|---|---|---|---|---|
| Management fees (2018-2019) | — | — | Reduced | No Section 20 consultation |
| Management fees (2019-2025) | — | — | Allowed in full | — |
| Management fees (2018-2025) | — | — | Reduced | Not payable under the lease |
| Buildings insurance (2018-2025) | — | — | Allowed in full | — |
| Legal & professional costs (2019-2020) | £1,200 | £1,200 | Allowed in full | — |
| Reserve fund contributions (2018-2025) | — | — | Allowed in full | — |
| Gardening & grounds (2018-2025) | — | — | Allowed in full | — |
| Other charges (2018-2025) | — | — | Allowed in full | — |
| Utilities (2018-2025) | — | — | Allowed in full | — |
| Repairs & maintenance (2018-2025) | — | — | Allowed in full | — |
| Cleaning (2018-2025) | — | — | Allowed in full | — |
| Other charges (2023-2025) | — | — | Allowed in full | — |
| Other charges (2022-2023) | £2,400 | £2,400 | Allowed in full | — |
| Other charges (2018-2025) | — | — | Allowed in full | — |
Section 20C order: partial.
Key passages (verbatim)
“in respect of the first year of Sennen's management (i.e. from March 2018 - March 2019) the tenants'/Applicants' liability to pay a contribution to management fees is limited to £100, because the statutory consultation process had not been followed.”
“The Fees for the years 2019 – 2025 are therefore payable by the Applicants in full.”
“the Tribunal finds that it was not reasonable to charge extra fees for these services because they were not provided for under the lease and they should all be included in the main fee. It is determined that these figures are not payable by the Applicants.”
“the Tribunal therefore determines that the service charges in respect of insurance premiums were both reasonably incurred and at a reasonable level during the relevant period, and the Applicants are liable to pay them in full.”
“The Tribunal determines that the 'legal fee' in that instance was reasonably incurred and the Applicants are obliged to pay their share of it by way of service charges.”
“the Tribunal finds that it was reasonable and permissible under the lease(s) for the Directors of THMC to establish and maintain a reserve fund, and the Applicants are estopped from disputing its validity.”
This summary is assembled from the structured record of the published decision; amounts appear only where the tribunal stated them. Always rely on the full decision itself.