Napier Management Services Limited — tribunal record
Napier Management Services Limited appears in 10 published First-tier Tribunal service charge decisions in our corpus; across the 42 individually challenged items in those cases, 52.4% were reduced or disallowed by the tribunal. (n=10, as of 4 July 2026)
About these figures: Outcomes reflect disputes that reached the First-tier Tribunal, not portfolio-wide quality. Small samples are noisy; every figure links to the underlying decisions.
Median reduction by cost head where this firm was involved
| Cost head | Items with amounts (n) | Median reduction |
|---|---|---|
| Other charges | 10 | 75% |
| Buildings insurance | 6 | 68.1% |
| Administration charges | 3 | 100% |
| Management fees | 2 | 100% |
| Legal & professional costs | 2 | 0% |
| Repairs & maintenance | 1 | 0% |
| Major works | 1 | 3.4% |
Decisions in the corpus naming Napier Management Services Limited
| Case reference | Decision date | Area | Our summary |
|---|---|---|---|
| HAV/00HQ/LSC/2025/0690 | 22 May 2026 | BH1 | Summary |
| CHI/OOHN/LSC/2024/0023 | 13 April 2026 | BH4 | Summary |
| CHI/00HN/LSC/2024/0023 | 11 April 2025 | BH4 | Summary |
| CHI/00HP/LDC/2024/0089 | 12 June 2024 | BH13 | — |
| CHI/00HN/LIS/2022/0034 | 19 July 2023 | BH1 | — |
| CHI/24UJ/LSC/2022/0102 | 20 February 2023 | SP6 | — |
| CHI/00HN/LDC/2021/0036 | 21 July 2021 | BH4 | — |
| CHI/00HP/LIS/2020/0025 | 9 February 2021 | BH13 | — |
| CHI/00HP/LDC/2020/0083 | 4 January 2021 | BH15 | — |
| CHI/00HN/LDC/2020/0064 | 13 October 2020 | BH1 | — |
What tribunals have said
The passages below are quoted verbatim from published tribunal decisions in which Napier Management Services Limited appears; each links to the full public decision on GOV.UK. We publish only the tribunal's own words — never our characterisation.
“The Tribunal is however surprised that the bundle submitted was both excessive and irrelevant to the issues before the Tribunal.”
“The Directions requested further explanation of the construction of the premium for the year 2024 with evidence of how the respective commissions of £8,238.46, for the insurance broker and £5,128.11 for the managing agent are calculated ... The Tribunal has instead received detailed analysis of how two other commissions, that of £6,678.35 and £5,057.84 are derived.”
“These figures do not accord with the request made in the Directions.”
Methodology
These statistics are computed from the published decisions of the First-tier Tribunal (Property Chamber) in service charge cases (case types LSC, LIS and LDC). Each decision is parsed into a structured record — the sums challenged, the sums allowed, the outcome per cost head, and the orders made — and the aggregates on this page are recomputed nightly in plain arithmetic from those records. No figure on this page is estimated, modelled or hand-typed; each carries its sample size. Current corpus: 2,383 decisions covering 12,898 individually disputed items, last updated 4 July 2026.
Read this before quoting: Outcomes reflect disputes that reached the First-tier Tribunal, not portfolio-wide quality. Small samples are noisy; every figure links to the underlying decisions.