CHI/OOHN/LSC/2024/0023 — service charge decision
In CHI/OOHN/LSC/2024/0023, decided 13 April 2026, the First-tier Tribunal considered 6 disputed service charge items at Flat 48, Viewpoint, 7-9 Sandbourne Road, Bournemouth, BH4 8JR and reached a mixed result: 6 items were reduced or disallowed. Full decision on GOV.UK below.
Property: Flat 48, Viewpoint, 7-9 Sandbourne Road, Bournemouth, BH4 8JR
Decision date: 13 April 2026
Full decision: Read on GOV.UK
Managing agent named in the decision: Napier Management Services Ltd.
What was challenged and what the tribunal decided
| Item | Demanded | Allowed | Outcome | Grounds |
|---|---|---|---|---|
| Buildings insurance (2019) | £51.40 | £24.77 | Reduced | Undisclosed insurance commission, Fee excessive for service delivered, Costs unreasonably incurred (s19(1)(a)) |
| Buildings insurance (2020) | £101.10 | £23.74 | Reduced | Undisclosed insurance commission, Fee excessive for service delivered, Costs unreasonably incurred (s19(1)(a)) |
| Buildings insurance (2021) | £99.28 | £28.74 | Reduced | Undisclosed insurance commission, Fee excessive for service delivered, Costs unreasonably incurred (s19(1)(a)) |
| Buildings insurance (2022) | £100.59 | £35.92 | Reduced | Undisclosed insurance commission, Fee excessive for service delivered, Costs unreasonably incurred (s19(1)(a)) |
| Buildings insurance (2023) | £130.33 | £42.60 | Reduced | Undisclosed insurance commission, Fee excessive for service delivered, Costs unreasonably incurred (s19(1)(a)) |
| Buildings insurance (2024) | £145.33 | £45.22 | Reduced | Undisclosed insurance commission, Fee excessive for service delivered, Costs unreasonably incurred (s19(1)(a)) |
Section 20C order: granted.
Key passages (verbatim)
“The managing agent has placed insurance with the same broker since 2019, and a large swath of insurance related tasks have passed to the insurance broker. The tribunal determines a figure of £2,528.92 is reasonable.”
“The managing agent has placed insurance with the same broker since 2019, and a large swath of insurance related tasks have passed to the insurance broker.”
“The managing agent has placed insurance with the same broker since 2019, and a large swath of insurance related tasks have passed to the insurance broker.”
“The managing agent has placed insurance with the same broker since 2019, and a large swath of insurance related tasks have passed to the insurance broker.”
“The managing agent has placed insurance with the same broker since 2019, and a large swath of insurance related tasks have passed to the insurance broker.”
“the tribunal determines a figure of £2,528.92 is reasonable ... So for the year 12 months from 1 October 2024 instead of a gross premium of £38,498.34 the premium allowable is £35,969.42. The Applicants share of this is set out at 1.764%”
“The Directions requested further explanation of the construction of the premium for the year 2024 with evidence of how the respective commissions of £8,238.46, for the insurance broker and £5,128.11 for the managing agent are calculated ... The Tribunal has instead received detailed analysis of how two other commissions, that of £6,678.35 and £5,057.84 are derived.”
“These figures do not accord with the request made in the Directions.”
This summary is assembled from the structured record of the published decision; amounts appear only where the tribunal stated them. Always rely on the full decision itself.