Prime Property Management — tribunal record

“the tribunal noted that whilst it had evidence that the service charge demands served by Prime Property Management complied with the statutory requirements, it had no evidence that service charge demands served prior to the appointment of Prime Property Management did comply.”

“The Tribunal was concerned with the lack of candour provided by the Applicant in the Notice of Intention, dated 9 December 2025 (at p. 71-73), the application form (at p.2-11) and in the bundle provided for the hearing. This tribunal gives a high priority to any emergency application for dispensation. It beholds an applicant to provide full disclosure of all relevant facts and documents.”

“It was unreasonable not to provide details of the percentage of service charge account paid in respect of the other flats in the building: the list of original percentages was included in Mrs Massara's lease. She could not ascertain if she was being charged unfairly without this information.”

“The mislabelling of all fees as legal fees goes to the management of the block.”

“there has been a lack of transparency regarding the individual percentages and mislabelling of schedules which resulted in disinformation and a delay in commissioning the work necessary to bring the lift back into service.”

“Nevertheless there has been no cogent reason why the lift should have been out of service for such a long period of time.”

“it became apparent that the directors of the Respondent had misinterpreted this covenant to include a wider obligation to repair the windows.”

“it may be that that the Respondent lacked clarity on the question of when the system was introduced as a result of a change in managing agent.”