Residential Management Group Ltd — tribunal record

“The application contains a duplicate copy of the application form and some other documents meshed, within the principal copy: It adds nothing but is confusing to the reader.”

“Mr Amodeo could not explain why no-one at RMG had noticed the situation with the electricity at Cabot24 Apartments prior to 2020/2021. He confirmed that RMG manage thousands of similar properties and he conceded that there had been justified criticism of their handling of the issue of electricity in this case”

“Because of the unsatisfactory and inexact nature of the material provided by the Respondent, the amount of the electricity charges for the period 23.02.22 – 31.12.22 (a period of just over 10 months) had to be calculated by taking the average monthly figure from the British Gas bills produced in respect of the period from February 9th 2022 - 23rd January 2023 (a period of just over 13 months).”

“Given the failings of RMG which led to the electricity being cut off in February 2022, and the misleading and incorrect information which was provided by RMG to the Applicants, the Tribunal finds that the management service that year was not of a reasonable standard”

“there appears to be an error in so far as the specification requires hardwood decking but the price inserted appears to be that for the softwood option”

“Mrs Roberts-Cossey told the Tribunal during the hearing it appeared to her that the super invoice was issued because historically the manging agents had not divided service charges between the 12 leaseholders correctly in accordance with the lease.”

“Before the hearing, the Applicant failed to address the issue of service on Vivid at all, let alone adduce any evidence of service. This was a surprising omission given that it had been set out clearly both in the solicitor's letter and in Vivid's statement of case.”

“The explanation given at the hearing was not only very late, but was confused and carried little credibility. The Applicant at first said it was not sure whether it had been posted or emailed, then quickly contended it had been posted, but was unable to say who had posted or what the process would have been.”

“The Applicant has made life more difficult for themselves and Vivid by ignoring correspondence and issuing these proceedings late, and then failing to comply with various directions, with the result that Vivid was not provided with the material information until shortly before the hearing.”

“notwithstanding the unusual estate management approach taken by the Applicant's managing agents”

“In this case, there have been shortcomings in the consultation process, which the Applicant acknowledged at the hearing.”

“the Respondent in response has quoted from clause 3(vi) of the sample lease in the hearing bundle although it has not quoted enough of that clause for the part quoted to make grammatical sense.”