Urbanpoint Property Management Company Limited (UPM) — tribunal record

“The current cleaners appear reliable but the standard had clearly dropped with regard to the previous cleaners. This should have been picked up by the Applicant's Managing Agent before the Tenants complained.”

“too great a reliance was placed upon Tenants to report that works need to be undertaken or to complain about the standard of work carried out before tasks were actioned.”

“too great a reliance was placed upon contractors identifying what repairs needed to be done and their extent and to ensure that the work was carried out to the requisite standard.”

“The role of the property manager cannot be conducted from the office and the Tribunal found that two visits a year to the Building was inadequate.”

“the landlord says through Mr Luke in his statement of case that the brokers did not undertake any formal survey of the market but from their informal approaches they ascertained that other insurers were not interested in covering such a large and diverse portfolio as the Respondent's particularly in view of its claims record. This indicates two things: first, that there was no forensic investigation of the market and, secondly, what investigation there was revealed that the market for other insurers to cover this particular portfolio was practically, if not wholly, non-existent due to the nature of the portfolio. Thus, by the Respondent choosing to insure by way of a block policy, the existing insurers, NIG, could almost name their price.”

“That is as presented a rather glaringly a failing on behalf of the Respondent to let its agent know about relevant documentation held.”