LON/000BG/LSC/2025/1164 — service charge decision
In LON/000BG/LSC/2025/1164, decided 12 June 2026, the First-tier Tribunal considered 10 disputed service charge items at Flat D, 23 New Road, London, E1 1HE and reached a mixed result: 10 items were reduced or disallowed. Full decision on GOV.UK below.
Property: Flat D, 23 New Road, London, E1 1HE
Decision date: 12 June 2026
Full decision: Read on GOV.UK
What was challenged and what the tribunal decided
| Item | Demanded | Allowed | Outcome | Grounds |
|---|---|---|---|---|
| Utilities (2022) | £135.55 | £101.66 | Reduced | Costs unreasonably incurred (s19(1)(a)) |
| Utilities (2023) | £282.23 | £211.67 | Reduced | Costs unreasonably incurred (s19(1)(a)) |
| Utilities (2024) | £213.92 | £160.44 | Reduced | Costs unreasonably incurred (s19(1)(a)) |
| Utilities (2025) | £32.49 | £24.37 | Reduced | Costs unreasonably incurred (s19(1)(a)) |
| Buildings insurance (2022) | £342.85 | £308.56 | Reduced | Costs unreasonably incurred (s19(1)(a)), Other grounds |
| Buildings insurance (2023) | £288.93 | £260.04 | Reduced | Costs unreasonably incurred (s19(1)(a)), Other grounds |
| Buildings insurance (2024) | £324.94 | £292.45 | Reduced | Costs unreasonably incurred (s19(1)(a)), Other grounds |
| Management fees (2022) | — | £59.24 | Reduced | Not payable under the lease, Fee excessive for service delivered |
| Management fees (2023) | — | £61.51 | Reduced | Not payable under the lease, Fee excessive for service delivered |
| Management fees (2024) | — | £54.75 | Reduced | Not payable under the lease, Fee excessive for service delivered |
Section 20C order: granted.
Key passages (verbatim)
“The tribunal determines that the amount payable in respect of electricity for 2022 is £101.66.”
“The tribunal determines that the amount payable in respect of electricity for 2023 is £211.67.”
“The tribunal determines that the amount payable in respect of electricity for 2024 is £160.44.”
“The tribunal determines that the amount payable in respect of electricity for 2025 is £24.37.”
“The tribunal has therefore reduced the total insurance sum by 10% for each year in dispute.”
“The tribunal has therefore reduced the total insurance sum by 10% for each year in dispute.”
“The tribunal considers that the landlord should have attempted to find a reasonably priced contract in respect of the communal electricity and did not do so.”
“The Respondent had clearly not noticed the issue with regard to the amounts shown for loss of rent and admitted that it would be a significant error.”
“It is clear from the correspondence between the parties that the landlord did not have any interest in managing the building and did the minimum.”
“The services should be provided to a reasonable standard and the Respondent has not checked the market or managed the contracts appropriately.”
This summary is assembled from the structured record of the published decision; amounts appear only where the tribunal stated them. Always rely on the full decision itself.