LON/00AH/LUS/2025/0002 — service charge decision
In LON/00AH/LUS/2025/0002, decided 18 May 2026, the First-tier Tribunal considered 26 disputed service charge items at Great Norwood House, 82 Crown Dale, London, SE19 3NX and found largely for the leaseholder: 21 items were reduced or disallowed. Full decision on GOV.UK below.
Property: Great Norwood House, 82 Crown Dale, London, SE19 3NX
Decision date: 18 May 2026
Full decision: Read on GOV.UK
Managing agent named in the decision: Eagerstates Limited.
What was challenged and what the tribunal decided
| Item | Demanded | Allowed | Outcome | Grounds |
|---|---|---|---|---|
| Buildings insurance (2024) | £6,753.20 | £562.76 | Reduced | Costs unreasonably incurred (s19(1)(a)) |
| Utilities (2024) | £1,809.66 | £297.20 | Reduced | Landlord could not evidence the cost |
| Cleaning (2024) | £756 | £486 | Reduced | Landlord could not evidence the cost |
| Repairs & maintenance (2024) | £468 | £234 | Reduced | Landlord could not evidence the cost |
| Other charges (2024) | £287.27 | £0 | Disallowed entirely | Other grounds |
| Repairs & maintenance (2024) | £74.40 | £46.20 | Reduced | Landlord could not evidence the cost |
| Repairs & maintenance (2024) | £594 | £594 | Allowed in full | — |
| Repairs & maintenance (2024) | £192 | £192 | Allowed in full | — |
| Repairs & maintenance (2024) | £1,021.50 | £1,021.50 | Allowed in full | — |
| Repairs & maintenance (2024) | £456 | £456 | Allowed in full | — |
| Other charges (2024) | £174 | £0 | Disallowed entirely | Other grounds |
| Other charges (2024) | £298.80 | £0 | Disallowed entirely | Other grounds |
| Other charges (2024) | £35.60 | £0 | Disallowed entirely | Other grounds |
| Other charges (2024) | £762 | £0 | Disallowed entirely | Other grounds |
| Other charges (2024) | £150 | £0 | Disallowed entirely | Other grounds |
| Repairs & maintenance (2024) | £850 | £0 | Disallowed entirely | Other grounds |
| Repairs & maintenance (2024) | £275 | £0 | Disallowed entirely | Other grounds |
| Repairs & maintenance (2024) | £500 | £0 | Disallowed entirely | Other grounds |
| Repairs & maintenance (2024) | £1,263.36 | £0 | Disallowed entirely | Other grounds |
| Other charges (2024) | £468 | £0 | Disallowed entirely | Other grounds |
| Other charges (2024) | £264 | £0 | Disallowed entirely | Other grounds |
| Other charges (2024) | £2,700 | £0 | Disallowed entirely | Other grounds |
| Other charges (2024) | £1,980 | £0 | Disallowed entirely | Other grounds |
| Other charges (2024) | £600 | £300 | Reduced | Other grounds |
| Management fees (2024) | £2,808 | £1,730.95 | Reduced | Other grounds |
| Other charges (2025) | £22,386.26 | £22,386.26 | Allowed in full | — |
Key passages (verbatim)
“Insurance the sum claimed is £6,753.20 but in the account from MH refers to the year July 2024 to 2025 and we have therefore only allowed 1/12th of this sum to represent payment up to the date of acquisition of the right to manage on a pro rata basis”
“The only invoices produced for electricity up to 13 August 2024 amount to £297.20 and therefore this is the amount allowed.”
“As to cleaning only one invoice for the period was produced and the sum shown thereon of £486 is allowed”
“In respect of window cleaning again limited invoices were produced totalling £234 and this is the amount allowed.”
“The expenses claimed of Council bin hire, gutter cleaning visual installation condition report key cutting and EV charger testing are disallowed for the reasons put to us by Ms Bauko, which we accepted.”
“As to fire health & Safety testing there is only evidence of £46.20 as a cost”
“the Respondent and or its managing agents Eagerstates Limited, have ignored directions made by this tribunal, treating the proceedings with what can fairly be described as contempt for the process.”
“To undertake an annual solar maintenance, reinstatement assessments and a schedule of future costs being aware that the case was before the Court of Appeal seems to us to irresponsible.”
This summary is assembled from the structured record of the published decision; amounts appear only where the tribunal stated them. Always rely on the full decision itself.