LON/00AS/LSC/2024/0216 — service charge decision
In LON/00AS/LSC/2024/0216, decided 29 July 2025, the First-tier Tribunal considered 20 disputed service charge items at Flats 1, 2, 3 & 6 Pentagon House, Flat 3 Meade House, Flat 4 Kingfisher House, Flat 5 Wells House, Warren Close, Hayes and reached a mixed result: 14 items were reduced or disallowed. Full decision on GOV.UK below.
Property: Flats 1, 2, 3 & 6 Pentagon House, Flat 3 Meade House, Flat 4 Kingfisher House, Flat 5 Wells House, Warren Close, Hayes
Decision date: 29 July 2025
Full decision: Read on GOV.UK
Managing agent named in the decision: Winkworth Sherwood.
What was challenged and what the tribunal decided
| Item | Demanded | Allowed | Outcome | Grounds |
|---|---|---|---|---|
| Major works (2022) | £364,777.43 | — | Reduced | Poor standard of work, Costs unreasonably incurred (s19(1)(a)) |
| Repairs & maintenance (2022) | £1,391.94 | £691.94 | Reduced | Poor standard of work |
| Repairs & maintenance (2022) | £1,265.40 | £665.40 | Reduced | Poor standard of work |
| Repairs & maintenance (2022) | £2,480.18 | £1,480.18 | Reduced | Poor standard of work |
| Repairs & maintenance (2022) | — | — | Reduced | Poor standard of work |
| Repairs & maintenance (2022) | £8,225.10 | £5,225.10 | Reduced | Poor standard of work |
| Repairs & maintenance (2022) | £1,125 | £625 | Reduced | Poor standard of work |
| Legal & professional costs (2022) | £47,579.66 | £46,579.66 | Reduced | Poor standard of work |
| Utilities (2023-24) | £176.72 | £88.36 | Reduced | Other grounds |
| Other charges (2023-24) | £87.06 | £64.24 | Reduced | Other grounds |
| Gardening & grounds (2023-24) | £167.75 | £83.33 | Reduced | Other grounds |
| Repairs & maintenance (2023-24) | £42.11 | £42.11 | Allowed in full | — |
| Other charges (2023-24) | £48.35 | £48.35 | Allowed in full | — |
| Buildings insurance (2023-24) | £259.33 | £259.33 | Allowed in full | — |
| Gardening & grounds (2024-25) | £175.44 | £175.44 | Allowed in full | — |
| Other charges (2024-25) | £183.48 | £183.48 | Allowed in full | — |
| Gardening & grounds (2024-25) | £31.68 | £0 | Disallowed entirely | Works not necessary |
| Other charges (2024-25) | £14.40 | £14.40 | Allowed in full | — |
| Buildings insurance (2024-25) | £427.68 | £400 | Reduced | Standard not reasonable (s19(1)(b)) |
| Utilities (2024-25) | £211.34 | £105.67 | Reduced | Other grounds |
Section 20C order: partial.
Key passages (verbatim)
“The Tribunal have made modest deductions of £7,300 out of a contract in the sum of £364,777. Each Applicant is therefore entitled to a deduction of £304.17.”
“Clean soffits and fascias (£1,391.94). The Tribunal does not consider that this work was carried out to an adequate standard. The Tribunal disallows £700.”
“Clean stone sills (£1,265.40). The Tribunal does not consider that this work was carried out to an adequate standard. The Tribunal disallows £600.”
“Rain water goods (£2,480.18). The Tribunal does not consider that this work was carried out to an adequate standard. The Tribunal disallows £1,000.”
“Clean Roof Tiles and replaced damaged tiles. The Tribunal does not consider that this work was carried out to an adequate standard and disallow £500.”
“External Decoration and Woodwork (£8,225.10). The Tribunal does not consider that this work was carried out to an adequate standard and disallow £3,000.”
This summary is assembled from the structured record of the published decision; amounts appear only where the tribunal stated them. Always rely on the full decision itself.