LON/00AU/LSC/2025/0840 — service charge decision
In LON/00AU/LSC/2025/0840, decided 19 December 2025, the First-tier Tribunal considered 28 disputed service charge items at 104-106 Mackenzie Road, London N7 8RE and found largely for the leaseholder: 26 items were reduced or disallowed. Full decision on GOV.UK below.
Property: 104-106 Mackenzie Road, London N7 8RE
Decision date: 19 December 2025
Full decision: Read on GOV.UK
Managing agent named in the decision: Eagerstates Limited.
What was challenged and what the tribunal decided
| Item | Demanded | Allowed | Outcome | Grounds |
|---|---|---|---|---|
| Buildings insurance (2023-24 (year to 18 May 2024)) | £743.81 | £0 | Disallowed entirely | Landlord could not evidence the cost |
| Repairs & maintenance (2023-24 (year to 18 May 2024)) | £576 | £0 | Disallowed entirely | Landlord could not evidence the cost |
| Other charges (2023-24 (year to 18 May 2024)) | £1,620 | £0 | Disallowed entirely | Landlord could not evidence the cost, Costs unreasonably incurred (s19(1)(a)) |
| Other charges (2023-24 (year to 18 May 2024)) | £2,340 | £350 | Reduced | Costs unreasonably incurred (s19(1)(a)), Landlord could not evidence the cost |
| Other charges (2023-24 (year to 18 May 2024)) | £66 | £0 | Disallowed entirely | Landlord could not evidence the cost, Works not necessary |
| Other charges (2023-24 (year to 18 May 2024)) | £1,980 | £0 | Disallowed entirely | Landlord could not evidence the cost |
| Other charges (2023-24 (year to 18 May 2024)) | £1,296 | £0 | Disallowed entirely | Landlord could not evidence the cost |
| Other charges (2023-24 (year to 18 May 2024)) | £895 | £0 | Disallowed entirely | Landlord could not evidence the cost |
| Legal & professional costs (2023-24 (year to 18 May 2024)) | £750 | £375 | Reduced | Costs unreasonably incurred (s19(1)(a)), Landlord could not evidence the cost |
| Management fees (2023-24 (year to 18 May 2024)) | £2,630.40 | £1,315.20 | Reduced | Fee excessive for service delivered, Costs unreasonably incurred (s19(1)(a)) |
| Utilities (2023-24 (year to 18 May 2024)) | £1,383.40 | £360 | Reduced | Costs unreasonably incurred (s19(1)(a)) |
| Other charges (2023-24 (year to 18 May 2024)) | £724.20 | £120 | Reduced | Landlord could not evidence the cost |
| Other charges (2023-24 (year to 18 May 2024)) | £450 | £0 | Disallowed entirely | Landlord could not evidence the cost, Duplication of charges |
| Repairs & maintenance (2023-24 (year to 18 May 2024)) | £660 | £330 | Reduced | Costs unreasonably incurred (s19(1)(a)), Landlord could not evidence the cost |
| Other charges (2023-24 (year to 18 May 2024)) | £298.80 | £0 | Disallowed entirely | Landlord could not evidence the cost |
| Repairs & maintenance (2023-24 (year to 18 May 2024)) | £723.14 | £0 | Disallowed entirely | Landlord could not evidence the cost |
| Repairs & maintenance (2023-24 (year to 18 May 2024)) | £975 | £0 | Disallowed entirely | Landlord could not evidence the cost |
| Repairs & maintenance (2023-24 (year to 18 May 2024)) | £595 | £0 | Disallowed entirely | Landlord could not evidence the cost, Duplication of charges |
| Cleaning (June 2024 to Handover) | £848.30 | £0 | Disallowed entirely | Not payable under the lease, Landlord could not evidence the cost |
| Cleaning (June 2024 to Handover) | £576 | £0 | Disallowed entirely | Not payable under the lease, Landlord could not evidence the cost |
| Other charges (June 2024 to Handover) | £28.20 | £0 | Disallowed entirely | Not payable under the lease, Landlord could not evidence the cost |
| Other charges (June 2024 to Handover) | £408 | £0 | Disallowed entirely | Not payable under the lease, Landlord could not evidence the cost |
| Repairs & maintenance (June 2024 to Handover) | £1,700 | £0 | Disallowed entirely | Not payable under the lease, Landlord could not evidence the cost |
| Management fees (June 2024 to Handover) | £240 | £0 | Disallowed entirely | Not payable under the lease, Landlord could not evidence the cost |
| Legal & professional costs (June 2024 to Handover) | £180 | £0 | Disallowed entirely | Not payable under the lease, Landlord could not evidence the cost |
| Administration charges (June 2024 to Handover) | £960 | £0 | Disallowed entirely | Not payable under the lease, Landlord could not evidence the cost |
| Buildings insurance (2023-24 (year to 18 May 2024)) | £2,402 | £2,402 | Withdrawn | — |
| Other charges (2023-24 (year to 18 May 2024)) | £240 | £240 | Withdrawn | — |
Section 20C order: granted.
Key passages (verbatim)
“In the absence of any evidence that this sum was incurred or what it might relate to we agree that it is not payable.”
“In the absence of any evidence that this sum was incurred or that the work took place we agree that it is not payable.”
“In the absence of any evidence that this sum was incurred, coupled with what we agree is suspicious timing for the production of such a schedule, we consider that the onus is on the Respondent to make at least a 'prima facie' case.”
“In our judgment, a reasonable cost – in the absence of any submissions from the Respondent or any comparable evidence from the Applicants – would be £350.00.”
“In the absence of any evidence that this sum was incurred or that the work took place, coupled with the Applicants' uncontested evidence that there are no external areas on which to apply grit, we agree that this sum is not payable.”
“In the absence of any evidence that this sum was incurred or that the audit took place or was needed we agree that this charge is not payable.”
This summary is assembled from the structured record of the published decision; amounts appear only where the tribunal stated them. Always rely on the full decision itself.