Everything you need to challenge your service charges
Once our AI audit identifies an overcharge, the Challenge Pack gives you the tools to act on it — formally, confidently, and without needing a solicitor for the first steps.
Start with your free auditThe Challenge Pack is built from your completed audit — the audit is free, and you only buy the pack if it finds something worth challenging.
What's inside
Section 21 & 22 information requests
Two formal statutory requests. Section 21 requires a written summary of the costs — your landlord must answer within one month, or six months of the year end, whichever is later. Section 22 then gets you the invoices and receipts behind those figures.
See example →The full correspondence sequence
Dispute letters to the freeholder and the managing agent, citing the statutory provisions your audit identified and requiring a reply in 14 days — plus ready-to-send escalation letters for the two ways they respond: silence, or rejection.
Tribunal application bundle
A Scott schedule of the disputed items in the format the tribunal directs, a statement of case, a chronology and a bundle index — plus step-by-step guidance on applying under s.27A LTA 1985, which forms to use, the fees and Help with Fees.
Evidence Checklist
A tailored checklist of documents to request and gather for your specific findings — demand summaries, invoices, board meeting minutes, S20 notices — matched to your audit results.
Neighbour Coordination Guide
How to approach fellow leaseholders, align your challenge, and whether a collective application strengthens or complicates your position.
AI Advisory Chat
Ask follow-up questions about your specific findings, grounded in your audit results. Available as part of the existing platform — included with every completed audit.
Priced for individual leaseholders
One-off add-on to your completed audit. No subscription. No hidden costs.
One-off price
£199
Per challenge case — no subscription required
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