CAM/26UE/LAM/2023/0006 — service charge decision
In CAM/26UE/LAM/2023/0006, decided 23 December 2025, the First-tier Tribunal considered 7 disputed service charge items at Herons Court, Shenley Hill, Radlett, Herts WD7 7FA and found largely for the landlord: 7 items were reduced or disallowed. Full decision on GOV.UK below.
Property: Herons Court, Shenley Hill, Radlett, Herts WD7 7FA
Decision date: 23 December 2025
Full decision: Read on GOV.UK
Managing agent named in the decision: Trent Park Properties (TPP).
What was challenged and what the tribunal decided
| Item | Demanded | Allowed | Outcome | Grounds |
|---|---|---|---|---|
| Other charges | — | — | Disallowed entirely | Other grounds |
| Other charges | — | — | Disallowed entirely | Leaseholder evidence insufficient |
| Repairs & maintenance | — | — | Disallowed entirely | Leaseholder evidence insufficient |
| Gardening & grounds | — | — | Disallowed entirely | Leaseholder evidence insufficient |
| Repairs & maintenance | — | — | Disallowed entirely | Leaseholder evidence insufficient |
| Repairs & maintenance | — | — | Disallowed entirely | Leaseholder evidence insufficient |
| Other charges | — | — | Disallowed entirely | Other grounds |
Section 20C order: refused.
Key passages (verbatim)
“The Tribunal determines that the failure to conduct a review by 20 November 2023 was a failure to comply with the Code. The Tribunal is not satisfied that the Respondent has a reasonable excuse for not actioning the recommendations of a qualified fire risk assessor. Having said that, the breach is mollified to the extent that the review has now been conducted, albeit late.”
“the Applicants have not satisfied the Tribunal on balance of probability that there has been a breach of the Code at 8.4. They have no prima facie evidence that ADK lacked the necessary skills for this straightforward repair, which was after all undertaken satisfactorily.”
“the Tribunal is not satisfied that the Applicants have made out a case, on balance of probability, of breach of covenant.”
“the Applicants' allegation fails, on balance of probability. Firstly it is brought on the premise/assumption that the Respondents had no method statement. The assumptions was just that, and the Code does not require provision of the method statement, even if it had been requested.”
“this looks on the photographs to be an A-frame step ladder, and in the absence of further evidence, the Tribunal does not perceive anything inherently unsafe about the method of working.”
“we are not satisfied on balance of probability that this instance in July 2025 was caused by lack of regular repair and cleaning as alleged by the Applicants.”
“We comment that we are surprised that there is, or appears to be, no formal reporting system, such as a FixFlo system, which is a 24-hour reporting system which will triage issues and organise the appropriate contractor. The communication process between agents and the Applicants clearly needs to be improved, but this is a matter which the Tribunal considers to be capable of recovery.”
“The conflict of evidence between Mr Esterson and Mr Dunleavy is concerning; if there was a plan in October 2022, the managing agent should be aware of it.”
“The Tribunal does not consider Ms Curran to be a suitable appointee at this present time. We do not consider her management plan to be sufficiently detailed, which may be the result of her late instruction. Nonetheless, the Tribunal is concerned that she did not seem to be aware of the nature and degree of repairs required to the Property (especially the basement flooding issue) and as a result had not sufficiently planned for management of it.”
“we were concerned that Ms Curran struggled in the hearing to locate the correct RICS Code; and, being a first time appointee, she has no-one at Red Rock Estate & Property Management Ltd who has previously been appointed a Manager on whom she could lean for assistance at challenging times, which were sure to lie ahead were she to be appointed.”
This summary is assembled from the structured record of the published decision; amounts appear only where the tribunal stated them. Always rely on the full decision itself.