Decision summary

CHI/29UH/LSC/2023/0091 — service charge decision

In CHI/29UH/LSC/2023/0091, decided 23 May 2024, the First-tier Tribunal considered 30 disputed service charge items at 16C London Road, Maidstone, Kent and found largely for the landlord: 0 items were reduced or disallowed. Full decision on GOV.UK below.

Property: 16C London Road, Maidstone, Kent
Decision date: 23 May 2024
Full decision: Read on GOV.UK

Managing agent named in the decision: HML Group.

What was challenged and what the tribunal decided

ItemDemandedAllowedOutcomeGrounds
Repairs & maintenance (2021-2022)£1,000£1,000Allowed in full
Gardening & grounds (2021-2022)£150£150Allowed in full
Cleaning (2021-2022)£150£150Allowed in full
Other charges (2021-2022)£455£455Allowed in full
Other charges (2021-2022)£360£360Allowed in full
Buildings insurance (2021-2022)£1,000£1,000Allowed in full
Other charges (2021-2022)£48£48Allowed in full
Management fees (2021-2022)£888£888Allowed in full
Administration charges (2021-2022)£150£150Allowed in full
Other charges (2021-2022)£240£240Allowed in full
Repairs & maintenance (2022-2023)£10,000£10,000Allowed in full
Other charges (2022-2023)£300£300Allowed in full
Gardening & grounds (2022-2023)£100£100Allowed in full
Buildings insurance (2022-2023)£1,000£1,000Allowed in full
Other charges (2022-2023)£48£48Allowed in full
Management fees (2022-2023)£1,250£1,250Allowed in full
Administration charges (2022-2023)£140£140Allowed in full
Other charges (2022-2023)£240£240Allowed in full
Other charges (2022-2023)£360£360Allowed in full
Buildings insurance (2023-2024)£1,200£1,200Allowed in full
Gardening & grounds (2023-2024)£100£100Allowed in full
Repairs & maintenance (2023-2024)£10,000£10,000Allowed in full
Other charges (2023-2024)£300£300Allowed in full
Other charges (2023-2024)£240£240Allowed in full
Other charges (2023-2024)£455£455Allowed in full
Other charges (2023-2024)£360£360Allowed in full
Other charges (2023-2024)£48£48Allowed in full
Management fees (2023-2024)£1,250£1,250Allowed in full
Administration charges (2023-2024)£150£150Allowed in full
Reserve fund contributions (2023-2024)£800£800Allowed in full

Section 20C order: granted.

Key passages (verbatim)

“The Tribunal having heard from the Respondent and the Applicant in respect of each item determine that each item in the 2022 Budget service charge is properly an item the Freeholder has responsibility for, and the budget sums are reasonable.”
On repairs & maintenance
“each item in the 2022 Budget service charge is properly an item the Freeholder has responsibility for, and the budget sums are reasonable.”
On gardening & grounds
“each item in the 2022 Budget service charge is properly an item the Freeholder has responsibility for, and the budget sums are reasonable.”
On cleaning
“each item in the 2022 Budget service charge is properly an item the Freeholder has responsibility for, and the budget sums are reasonable.”
On other charges
“each item in the 2022 Budget service charge is properly an item the Freeholder has responsibility for, and the budget sums are reasonable.”
On other charges
“each item in the 2022 Budget service charge is properly an item the Freeholder has responsibility for, and the budget sums are reasonable.”
On buildings insurance
“The Tribunal notes that service charge accounts, both budget and actual can be difficult to interpret, and a perceived lack of transparency and collaboration on behalf of the managing agent.”
Of HML Group (managing agent)
“a lack of meaningful communication has contributed to the need for this hearing.”
Of Respondent / managing agent
“particularly with the perceived lack of explanation or transparency, for an Order to be made under section 20C of the 1985 Act”
Of Respondent / managing agent

This summary is assembled from the structured record of the published decision; amounts appear only where the tribunal stated them. Always rely on the full decision itself.