Decision summary

MAN/00BN/LSC/2022/0081-ET-AL — service charge decision

In MAN/00BN/LSC/2022/0081-ET-AL, decided 26 June 2023, the First-tier Tribunal considered 12 disputed service charge items at Wessex Lodge, 16, The Beeches, Manchester and reached a mixed result: 9 items were reduced or disallowed. Full decision on GOV.UK below.

Property: Wessex Lodge, 16, The Beeches, Manchester
Decision date: 26 June 2023
Full decision: Read on GOV.UK

Managing agent named in the decision: Residential Management Group (RMG).

What was challenged and what the tribunal decided

ItemDemandedAllowedOutcomeGrounds
Repairs & maintenance (2018-19)——Disallowed entirelyPoor standard of work
Repairs & maintenance (2019)——Disallowed entirelyWorks not necessary, Costs unreasonably incurred (s19(1)(a))
Repairs & maintenance (2019-20)——Disallowed entirelyPoor standard of work
Other charges (2018-19)——Disallowed entirelyNot payable under the lease
Buildings insurance (2018-19)——Allowed in full—
Buildings insurance (2019-20)——Allowed in full—
Utilities (2018-19)——ReducedCosts unreasonably incurred (s19(1)(a))
Utilities (2019-20)——ReducedCosts unreasonably incurred (s19(1)(a))
Legal & professional costs (2019-20)——Disallowed entirelyCosts unreasonably incurred (s19(1)(a)), Other grounds
Other charges (2018-19)——Allowed in full—
Management fees (2018-19)——ReducedFee excessive for service delivered, Other grounds
Management fees (2019-20)——ReducedFee excessive for service delivered, Other grounds

Section 20C order: granted.

Key passages (verbatim)

“the damage caused to Apartment 8 was caused by works not carried out to a reasonable standard by RESCOM”
On repairs & maintenance
“RMG's decision not to carry out the works recommended by Form in April 2019 resulted in further works being required between August – December 2019 which were not therefore reasonably incurred”
On repairs & maintenance
“the repair to the entry gate was not carried out to a reasonable standard”
On repairs & maintenance
“there is no provision in the Lease permitting the charging of rental for the two car parking spaces as service charge”
On other charges
“the insurance premiums for the 2018/19 and 2019/20 service charge years are reasonable and comprise relevant costs”
On buildings insurance
“the insurance premiums for the 2018/19 and 2019/20 service charge years are reasonable and comprise relevant costs”
On buildings insurance
“in view of the continuing relationship between the Applicant and RESCOM, it is surprising that the Applicant did not consider it appropriate to request them to effect the repairs at no or discounted cost prior to making an insurance claim”
Of RMG (Residential Management Group) — managing agent
“it is reasonable to assume that RMG, as experienced managing agents, will have understood the impact of a claim on future premiums”
Of RMG (Residential Management Group) — managing agent
“whatever the circumstances which led to an "out of contract" tariff being payable, it was not reasonable for RMG to allow that situation to continue for so long, even allowing for the refund adjustment in the following year”
Of RMG (Residential Management Group) — managing agent
“the Tribunal also accepts the Respondents' claim that the Applicant's conduct of the proceedings is a reflection of the poor record-keeping/account management by RMG”
Of RMG (Residential Management Group) / Applicant — conduct of proceedings and record-keeping

This summary is assembled from the structured record of the published decision; amounts appear only where the tribunal stated them. Always rely on the full decision itself.