Warwick Estates Property Management Limited — tribunal record

“The Tribunal found that the Managing Agent's demands for payment were so confusing that it led to the Applicants failing to pay their charges because they did not understand what was being demanded. Therefore, the standard of management was not reasonable.”

“The Tribunal found that on taking over the Building, the Landlord and its Agents, Warwick Estates and Pier Management and later its solicitors JB Leitch could have done far more to explain matters to the Applicants, as it was obvious, they did not understand the situation.”

“it was obtuse of Warwick Estates to refuse to hand over to Pier Management the £400.00 paid by the Applicants knowing that these funds were for the Ground Rent.”

“The Tribunal is of the opinion that all the Administration Charges could have been avoided if in accordance with good management the Managing Agent had explained the situation, thereby avoiding what was, for the Applicants, a confusing correspondence.”

“No photographs, reports or further information has been provided to the Tribunal as to the nature of the issue or the proposed rectification works. The Tribunal is therefore wholly reliant upon the stated grounds.”

“The Tribunal is concerned with the lack of evidence provided by the Landlord to demonstrate that they have consulted with all the Tenants and made them aware of this application.”

“The Landlord's application is silent in respect as to whether similar letters have been sent to each of the other flat owners.”

“There is no explanation as to where this notice board is located nor when the Tribunal's Directions were put on display.”

“However, in future the report needed to be more Building specific and focused on the obligations under the Lease as well as any statutory requirements.”

“the Respondent and its Managing Agent demanded a Service Charge that was not in full compliance with the Lease and that the Applicants were justified in bringing the matter to the Tribunal. Although the appointment of a new Managing Agent had been some reason for the error it was not right that the Applicants should have to pay for it.”

“Exceptionally, the tribunal has determined this matter based on the documents provided with that e-mail, but the Applicant's representative must be more careful to follow directions in future.”

“Regrettably this Tribunal has seen similar failures by this particular agent on behalf of its client, to comply with Directions in other cases, and despite its being an RICS registered firm presumably as a mark of quality.”